File Complaint Online and Get a Reply
Solution-Lens.com has never asked to any customers to publish a review on Trustpilot.com because we think that it is customers choice to decide to publish a review or not.
But, as you might know, unfortunately only customers who have something negative to tell usually post a review, and most of the time these reviews do not reveal the truth because when people are disappointed, even because of their own action, they often lie and do not relate 100% of the truth.
As Solution-Lens.com customer service is one of the best and the fastest that any online shop can offer and as Solution-Lens.com products are only genuine products that are thoroughly checked by our team, it is hard or even impossible to post a negative review about our products and service.
Yes, delivery to some destinations can sometimes take longer than expected, but everybody who orders goods from abroad should know that delivery can be delayed because of customs clearance. Does a shop that offers the best service and products deserve a negative review for a slow delivery that cannot be controled ? Of course not, nobody with a stable mind would complain online for a slow delivery when buying goods from abroad, especially when delivery is free ! Yes, people seem to forget that Solution-Lens.com is the only contact lens shop that offers free worldwide delivery for any order.
And this is actually the only negative reviews that you can find about Solution-Lens.com, some people complaining about delivery because they live far from our office and live in a country where customs clearance is slow or even sometimes intentionally delayed by customs who expect customers to claim their parcel and pay a high fee.
The truth is that none of our customers ever had to pay any customs tax because we send all parcels declared as gift and without any company name or logo.
Solution-Lens.com also had another kind of negative review that is not justified: we offer free contact lenses to people who publish reviews, but these reviews must be conform to our requirements and if a review is not complete customers receive an Email to explain them how to complete it. We wonder how can somebody dare to tell that we never explained what has to be modified in their review, when the way to complete each review is clearly explained in the message that we send.
As you now know, Solution-Lens.com never had any negative review about its products and service, and our store does not deserve any negative review, but still, some grumpy customers find a dishonest way to publish a negative review.
Should we also remind to these customers that Solution-Lens.com is the only online shop that offers a free contact lens pair with amy order ? No, we are sure that they can remember, but still, they intentionally publish a fake review of our store.
We never asked to any customer to post a review on Trustpilot.com but we now have to do it, so please publish a Solution-Lens.com review on Trustpilot.com to tell the truth to people who check online if our store is a good reliable store or not. Thank you for your help.
S.C
You got your order and your free pair. Only delivery was slow as it can sometimes happens with any order coming from abroad, sorry about it, but many customers from the same location got their order delivered within 10 days. When someone spams our store with “Comments”, these messages are automatically blocked and not published. Sorry if it happened to you but we do not block any comments, even negative, as we prefer that these messages are published on our website to reply. All customers who publish a review following our requirements get a free pair but you never completed your reivew as clearly explained and you never replied us. Your free pair is still available if you complete your review as requested.